Privacy Policy

Welcome to Sanitech ("we", "us", "our"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

This policy is designed to comply with the Tunisian Organic Law No. 2004-63 of 27 July 2004 relating to the protection of personal data, as well as international best practices for data protection.

Last Updated: 2026-01-19

Sanitech is an e-commerce platform specialising in sanitary ware products, serving customers in Tunisia. We operate the website at sanitech.com.tn and provide online shopping services for bathroom fixtures, tiles, and related products.

Contact Information:
Email: contact@sanitech.com.tn
Location: Tunisia

We collect the following categories of personal data:

3.1 Personal Information

• Full name
• Email address
• Phone number
• Delivery address

3.2 Order Information

• Products purchased
• Order history
• Payment method (currently cash on delivery only)
• Delivery preferences

3.3 Google Account Data

We use your personal data for the following purposes:

4.1 Order Processing and Delivery

• Processing and fulfilling your orders
• Arranging delivery to your specified address
• Sending order confirmations and updates
• Handling returns and refunds

4.2 Account Management

• Creating and maintaining your customer account
• Authenticating your identity when you sign in
• Providing access to your order history

4.3 Customer Support

• Responding to your enquiries and requests
• Resolving issues with orders or deliveries
• Providing product information

4.4 Google Account Data Usage

In accordance with Tunisian Organic Law No. 2004-63, we process your personal data based on the following legal grounds:

• Your consent: When you create an account or place an order, you consent to the collection and processing of your data for those purposes.
• Contract performance: Processing is necessary to fulfil your orders and provide our services to you.
• Legal obligations: We may process data to comply with legal requirements, such as tax and accounting obligations.
• Legitimate interests: We may process data for fraud prevention and security purposes.

We may share your personal data with the following categories of recipients:

6.1 Service Providers

• Supabase: Our database and authentication provider, which stores your account information securely
• Delivery services: To fulfil and deliver your orders

6.2 What We Never Do

• We never sell your personal data to third parties
• We never share your data with advertisers
• We never use your data for purposes other than those stated in this policy

6.3 Legal Requirements

We may disclose your data if required by law, court order, or government authority in accordance with Tunisian law.

We retain your personal data for as long as necessary to:

• Maintain your account and provide our services
• Comply with legal obligations (e.g., tax records must be kept for 10 years)
• Resolve disputes and enforce our agreements

If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required by law to retain certain information.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using HTTPS/TLS
• Secure authentication mechanisms
• Regular security assessments
• Access controls limiting who can view your data
• Secure database hosting with Supabase

Under Tunisian Organic Law No. 2004-63, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can request that we correct any inaccurate or incomplete data
• Right to deletion: You can request that we delete your personal data, subject to legal retention requirements
• Right to object: You can object to the processing of your data in certain circumstances
• Right to withdraw consent: You can withdraw your consent at any time by deleting your account

To exercise any of these rights, please contact us at contact@sanitech.com.tn. We will respond to your request within 30 days.

Your data may be transferred to and processed in countries outside Tunisia. Our service provider Supabase operates servers in various locations to ensure reliability and performance.

In accordance with Tunisian law, any transfer of personal data outside Tunisia is subject to appropriate safeguards. We ensure that our service providers maintain adequate data protection standards.

Note: For transfers requiring authorisation from the Instance Nationale de Protection des Données Personnelles (INPDP), we will obtain the necessary approvals before processing.

Our website uses essential cookies to provide core functionality, such as maintaining your shopping cart and remembering your language preference.

We may use analytics tools to understand how visitors use our website. This helps us improve our services. Any analytics data is collected in an anonymised or aggregated form.

Our services are not directed at children under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your data.

If you have any questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Tunisian data protection authority: